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QUESTION 1
CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements E. Problem alerts for operations personnel
Answer: DE
QUESTION 2
When would the Cisco 642-164 dumps Supervisor Desktop fail to show an agent that islogged in?
