[2017 New] Latest Cisco 642-242 Dumps Exam Practice Materials Online Free Download

High quality Cisco 642-242 dumps exam others Unified contact center enterprise Implementation (UCCEI) training materials. All the Cisco 642-242 dumps exam practice questions and answers are revised by the skillful experts. 100% success and guarantee to pass 642-242 exam quickly and easily at first attempt.

Question No : 1
In the common ground upgrade method of the Cisco Unified Contact Center Enterprise, the Cisco Unified Communications Manager was upgraded to 8.0(1) first. The Peripheral Gateway CTI route points are not registering with the Cisco Unified Communications Manager after the upgrade. What can be done to fix this issue?
A. Rerun ICM Setup to reload the JTAPI Gateway process on the Peripheral Gateway.
B. Reboot the Peripheral Gateway to force an update of the CTI route point JTAPI associations.
C. Remove the CTI route points from the JTAPI user association for the PG user and reinsert them in the Cisco Unified Communications Manager.
D. Redownload the JTAPI plug-in for the Peripheral Gateway from the Cisco Unified Communications Manager.
Answer: D

Question No : 2
In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a Cisco Unified Communications Manager Peripheral Gateway for use?
A. Build the agents, create the peripheral in PG Explorer, build the skill groups, associate the agents to the skill groups.
B. Create the peripheral in PG Explorer, enable sub-skills 1, 2, and 3, build the skill groups, build the agents, associate the agents to the skill groups.
C. Build the skill groups, build the agents, associate the agents to the skill groups, create the peripheral in PG Explorer, associate the skill groups to the peripheral.
D. Create the peripheral in PG Explorer, build the agents, build the skill groups, associate the agents to the skill groups.
Answer: D

Question No : 3
Refer to the exhibit.


Which the following is true based on this Cisco 642-242 dumps Unified Communications Manager Application User Configuration information?
A. The CTI ports “CTIP_4003” and “CTIP_3101” are not monitored by this application user.
B. The User ID “jtapiuser_1” is the default ID for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway user.
C. The password is invalid because the password field only accepts 32 characters.
D. The “AATestASR” device is not monitored by this application user.
Answer: D

Question No : 4
The INCRP of the Cisco Unified ICM system can function in which two implementations? (Choose two.)
A. Cisco Unified Contact Center Hosted Edition for communications to a customer instance (Cisco Unified ICM servers), to send and receive route requests
B. Cisco gatekeeper environments providing H.323 destination alias and endpoint translation
C. interconnecting different Cisco Unified Contact Center Enterprise solutions to send and receive route requests
D. an SS7 service control point with carrier intelligent networks
E. to communicate from a parent Cisco Unified ICM to a child or Cisco Unified System Contact Center Enterprise with the Gateway Peripheral Gateway
Answer: A,C

Question No : 5
When a call is queued for an agent using Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, which two methods can be used to play music to the waiting caller? (Choose two.)
A. Configure the Cisco voice gateway to request the music media file from a media server.
B. Specify a .wav file that contains music in the Cisco Unified IP IVR script.
C. Configure a Cisco Unified Communications Manager Music on Hold source for the agent IP phone.
D. In the Cisco Unified ICM routing script, use the Run External Script node to call a Cisco Unified IP IVR application like BasicQ.aef.
E. Configure the voice gateway with a Real Time Streaming Protocol music source.
Answer: B,D

Question No : 6
Which statement is true about administrative scripts in the Cisco Unified Contact Center Enterprise solution?
A. Administrative scripts can run more than one time per second.
B. Administrative scripts must be associated with a call type.
C. Administrative scripts can use a DB Lookup node.
D. Administrative scripts can use an ICM Gateway node.
Answer: C

Question No : 7
A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls. 642-242 dumps Which statement best describes how you would configure the supervisory assist function for all of the agents?
A. Define a dialed number for each agent team; create a routing script that uses the agentto-agent node branch to another agent-to-agent node if the primary supervisor is not available.
B. Define a dialed number for each agent skill group; create a routing script that uses the agent-to-agent node.
C. Define a dialed number for each agent skill group; create a routing script that uses the agent-to-agent node; branch to another agent-to-agent node if the primary supervisor is not available.
D. Create a skill group to be used for supervisors; define a dialed number for each agent team; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.
E. Create a skill group to be used for supervisors; define a dialed number for each agent skill group; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.
Answer: D

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