The best Cisco 642-164 dumps exam questions and answers covers all the knowledge points of the real exam. We update our product frequently so our customer can always have the latest https://www.leads4pass.com/642-164.html version of the brain dumps. We have the most professional expert team to back up our grate quality products. If you still cannot make your decision on purchasing our product, please try our free demo.
QUESTION 1
CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose two.)
A. Tool to collect syslog messages from multiple sources
B. User Tracking to track IP telephones
C. Diagnostic trace tools to analyze connectivity
D. Monitoring of Cisco voice elements E. Problem alerts for operations personnel
Answer: DE
QUESTION 2
When would the Cisco 642-164 dumps Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.
C. The agent is an IP phone agent.
D. The agent is not in the team currently being viewed by the supervisor.
Answer: D
QUESTION 3
Where are CTI route points added or configured for Cisco Unified Contact Center Express?
A. Cisco Unified CallManager Device Configuration
B. Cisco Unified Contact Center Express Directory Management
C. Cisco Supervisor Desktop
D. Cisco CRS Administration, JTAPI Trigger Creation
E. Cisco Unified Contact Center Express Media Subsystem
Answer: D
QUESTION 4
What is a benefit of using subflows? 642-164 pdf
A. decreases the amount of flows
B. collects information about callers to agents
C. creates a framework for CRS Server status reporting
D. decreases latency through increased bandwidth on CRS Server
E. provides more efficient management of flows that are called by multiple other flows Answer: E
QUESTION 5
What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang A
B. Erlang B
C. Erlang C
D. IVR ports + agent phones
Answer: B
QUESTION 6
Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page
C. Cluster Setup page
D. Server Setup page
Answer: B
QUESTION 7
When a valid SQL Query in a DB Read step 642-164 vce returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available
Answer: C
QUESTION 8
What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout
Answer: ABD
QUESTION 9
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
A. resources
B. Skill Groups
C. Resource Groups
D. competence levels
Answer: A
QUESTION 10
When using the Call Subflow step, can variables be shared between the 642-164 exam parent (calling) flow and the subflow?
A. No.
B. Yes.
C. Yes, but they must be manually passed via input and output mapping.
D. Yes, but they must be manually created in both flows and have the same name.
Answer: C
Read more: https://www.leads4pass.com/642-164.html Cisco 642-164 dumps exam Others is the industry leader in information technology, and getting certified by them is a guaranteed way to succeed with IT careers. We help you do exactly that with our high quality Cisco 642-164 dumps exam questions and answers Others Unified Communications Contact Center Express.(UCCX) training materials.